Where possible please include the colour, size and style of the boots you are sending to us in the order notes when checking out. Post your boots back to us at 31-33 Best Street, Fitzroy North, VIC 3068 with your contact details once you have ordered this item. Resoling takes approximately 5-6 weeks from the date we receive your Duckfeet. On occasion this time frame can be extended due to; an influx of resole orders or the complexity of the job. During the month of January our resole team will be on leave until the last week of the month, please keep this in mind when sending shoes towards the end of the year. PLEASE NOTE: All shoes will be assessed on their suitability once received. Extra charges may incur if your shoes need extra attention. Please read this information to learn more about resoling. Our soles are 100% natural crepe rubber. Please email any inquiries you may have to us at email@example.com.