FAQ – Duckfeet Australia

Everyone! Our shoes are naturally wider fitting and can accommodate all foot types. If you have an extra wide or extra narrow foot, come say hello or give us a call so we can help advise on a good style for your foot.

As a unisex shoe, there is no distinction between men and women’s styles; we do not make children’s shoes.

What's your shipping policy?Can I return/exchange them if they are not right?Why are my shoes a different shade to those I saw online?Can I order a style/colour or size you do not have in stock?What's my size?How do I resole my Duckfeet?How do I care for my soles?Why have my soles become sticky?How can I best care for my Duckfeet?Do you have a store?Do you have stockists?Do you have sales?Am I responsible for import duties to New Zealand?

Duckfeet are designed in Denmark and run in European sizes 35 through to 50.

When ordering online, please measure you foot and compare it against our size chart. To measure your foot, stand against a wall and measure from your heel to the tip of your big toe, to the nearest millimetre.

If you are on the maximum measurement for a size selection, we recommend going up a size to accommodate any swelling that naturally happens to our feet during the day.

Our size chart is here.

Our soles are made from natural rubber, which is a wonderful material for comfort and durability. Depending on how you individually wear your Duckfeet you may find you need to resole more or less frequently. Please get in touch with us if you’re not sure.

To best care for your soles you should avoid storing them anywhere which will expose them to high temperatures or strong sunlight, such as a sun room or your car. This may cause the soles to become soft and sticky which may result in them needing to be resoled.

Exposing the soles to solvents can also cause the soles to dissolve or become sticky.

As our soles are made from natural rubber they can become sticky when exposed to certain chemicals or heat. If your soles have become sticky we suggest washing them in cold soapy water or placing them in the freezer overnight, we’ve found this to work for some customers however it is not guaranteed.

If you find these methods do not work for you we suggest resoling, which we can do for a fee.

When caring for your Duckfeet, we recommend using a natural leather conditioner to treat them. A little conditioner every 2 to 3 months is recommended.

We can also resole your Duckfeet. Please either drop or post them into our Fitzroy store with your return address and phone number, and we will return them to you, good as new.

Pricing:

Resole (drop off & pick up): $100

Resole (post in & return postage): $120

See more resole information on our blog here.