Help Centre
If you have a quick second, it's worth checking our FAQs below to see if we've already answered your question there.
If you can't find what you're looking for, just fill out the contact form and we'll get back to you as soon as we can!
Can I return or exchange my shoes if they are not right?
Absolutely. Please fill out our returns and exchanges form here.
What size am I?
Duckfeet are designed in Denmark and run in European sizes 35 through to 50.
When ordering online, please measure you foot and compare it against our size chart. To measure your foot, stand against a wall and measure from your heel to the tip of your big toe, to the nearest millimetre.
If you are on the maximum measurement for a size selection, we recommend going up a size to accommodate any swelling that naturally happens to our feet during the day.
Our size chart is here.
Do you have a physical store for me to try on your shoes?
Whilst we don't actually have a retail outlet of our own, but we do have some amazing stockists who carry our shoes!
We also try to make shopping online with us as easy as possible with a really straightforward return and exchange process, just in case they aren't quite right when they arrive.
How do I resole my Duckfeet?
Easy! Simply purchase a resole here and pop your Duckfeet in the post. You can also check out our blog post for tips on resoling.
If you’re not sure your Duckfeet are ready for a resole feel free to get in touch.
Why have my soles become sticky?
As our soles are made from natural rubber they can become sticky when exposed to certain chemicals or heat. If your soles have become sticky we suggest washing them in cold soapy water or placing them in the freezer overnight, we’ve found this to work for some customers however it is not guaranteed.
If you find these methods do not work for you we suggest resoling, which we can do for a fee.
Can I order a style, colour or size you do not have in stock?
Yes, we can special order styles/colours or sizes if we do not currently have them on hand. Please email us at info@duckfeet.com.au to check availability.