Change of mind or size swap returns
All returns/exchanges must have been purchased within the last 30 days and returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition (ie. not worn outside or for long periods).
Please return the shoes/boots/sandals with the paper in between the shoes in the box as it was when you received them. Please also include a note with your details and letting us know the reason for the return (eg. size swap, different style/colour request or refund).
If the product shows any signs of wear or damage (such as soiling on the soles or significant marks/creasing on the leather), we cannot resell them and the return will not be accepted. We recommend trying your Duckfeet on a clean and/or carpeted surface to be sure of your size before wearing them outside or for any length of time.
Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. Please do not write or use tape on the product box as this is considered part of the product.All returns for change of size or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.
If the product is found to be faulty, we will repair, replace or refund your order where appropriate. We may request photos of the fault claim prior to approving the return.
Please send returns to our Fitzroy warehouse at:
31-33 Best St
Fitzroy North, VIC 3068